Using Canned Responses
Are you using Engagor for webcare, or do you often find yourself replying with similar messages? Then you can improve your social workflow by using canned responses. These templates for replies or posts save you valuable time.You can find the Publisher tool by clicking the reply button on a mention, or by clicking "New Post" in your Inbox. In the form to post a message/reply, you open up the advanced tools by clicking the button "Advanced". If you tick the checkbox "Save message to re-use later", the message entered will be saved as a canned response.
The next time you're replying and want to use a saved "template", click "Advanced", and then select the message from the drop down of canned responses. Once selected the message form field will be pre-filled with your selected response.
Editing Canned Responses
To edit or delete previous canned responses, you click the "Canned Responses" tab in the Publisher where you have an overview of previously saved messages. The edit and delete buttons allow you to manage your canned responses.
